Terms & Conditions

Please read these Terms & Conditions for Buying Goods Online before placing an order. By placing an order using this service you are accepting these Terms & Conditions for Buying Goods Online. These Terms & Conditions for Buying Goods Online only apply to goods purchased online using this Website.

Definitions & general considerations

  • "We" and "us" means AK2M4 Airsoft.
  • "Website" means the website www.ak2m4.co.uk
  • "You" means the person using the Website to purchase any of our goods online.
  • "Working days" means all days other than Saturdays, Sundays and English statutory and public holidays.

Please note that only residents of the United Kingdom may use the Website to purchase Goods.

DELIVERY

Items are posted out via Royal Mail either 2nd or 1st class. Orders will be received within five working days from when payment has been received. All items must be dispatched to a matching billing and shipping address. Customers are liable for the cost of returned goods unless agreed otherwise in writing by AK2M4.

RETURNS / WARRENTY

If you decide that you want to return an item, you will be refunded on condition that you do so within 14 working days of receipt of you item(s). A full refund will be made on condition that the item has not been damaged and that all the original associated items that were sold to you are returned in the same condition that they were supplied in.  All products come with a 3 month warranty against failures unless stated otherwise.  This doesn't include incorrect installation.  It's the buyers responsibility to research the products and their compatibility with after market purchases.  Please understand that for the majority of products within Airsoft there is no single specification.  As as consumer you must research your purchase fully. 

PAYMENT METHODS

AK2M4 use the payment gateway, Paypal, a secure payment system that is used by many financial institutions to ensure safety. We encourage all our customers to use this system as this ensures that all of you personal data is held only by your issuers and banks. It ensures that AK2M4 does not have access to the data submitted when you make your purchase and it remains solely with your card issuer.

Ordering process and contract information

By completing and submitting an electronic order, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.
Certain steps must be followed for a binding contract to be formed between us, which are described below. After you have placed your order:

  1. We will send you, as soon as possible, an email to acknowledge your order. It will confirm which goods you have ordered. This email is not an order acceptance from us and at this stage no contract is formed between us;
  2. When we despatch your goods from the warehouse, we will send you a confirmation email ("Despatch Email"). This email constitutes a formal acceptance of your order by us. This also means that a binding contract between us is formed and you and we are obliged to fulfil our obligations under that binding contract.
  3. Your payment will generally be processed within a maximum of 2 to 3 days (excluding weekends and bank holidays) from the date on which you receive our order confirmation email.
  4. Once your order is ready for dispatch from our warehouse, we will send you a dispatch confirmation email.

Please note orders will only be despatched once we have authorisation from your payment card issuer. We will aim to inform you as soon as possible if there is an issue with the payment authorisation process or with any validation checks for your order. We will not accept your order if payment is not authorised. Where there are issues with the authorisation process or validation checks, your delivery may be delayed as a result.

We do not have to accept your order, and in particular, we will not accept your order if:

  • We do not have the goods in stock/the goods in stock appear to be damaged;
  • Your payment is not authorised;
  • There is an error on our Website regarding the price or other details of the goods;
  • You have cancelled your order in accordance with the instructions below

We will be in contact with you as soon as practicable (by email or by phone) in each of the above circumstances to discuss your options. We reserve the right to refuse any order.

Cancelling an order before despatch

If you change your mind after placing an order, you can cancel it at any time before we have sent our Despatch Email to you. Please see the contact page for email. To cancel your order, you will need to give us your name and address details, as well as your order number.

Returning goods after despatch

Cooling off period
When you order from us online, you are entitled to a cooling off period after despatch of your goods. During this cooling-off period, you can return your goods without any charge. Our cooling off period is 30 days (from delivery of the goods to you) which includes any statutory cooling off period. This period starts the day the contract is agreed and becomes binding (i.e. you receive a Despatch Email from us) and ends 30 days after the day following delivery of the goods. Unless we are at fault (for example where you have received faulty items), certain items are excluded from the cooling off period guarantee: these include items that have been altered in size or personalised.